Additional Support

Third party authority

If you need to appoint a third party to discuss your account with us, please contact us.

Power of attorney

If you wish to contact us about a power of attorney you already hold, please contact us.

Bereavement help and support

There can be a lot to think about when you lose someone close to you. That’s why we’ve put together an overview of important things you need to consider during this difficult time.

Support with financial difficulty

We understand the worry and concern you may face if you’re having difficulties in meeting your mortgage repayments. Our financial difficulties support page explains what we can do to assist you and steps you can take to help yourself.

Financial abuse

If you’ve been a victim of financial abuse, UK Finance’s guide “It’s your money” provides information on what support is available to you.

Further support and advice

We’ve compiled a list of organisations who have the expertise, skills and knowledge and provide the support or advice you might need.

Download our guide "Where you can go for help" here

Power of attorney

To find out more information about a power of attorney, please visit https://www.gov.uk/power-of-attorney

If you have any questions or concerns about any aspect of managing your account, or want to speak to someone about any extra support you need, there are a variety of ways you can contact us:

• Call us to speak to someone in confidence

• Write to us at Precise Mortgages, PO Box 6075, Wolverhampton, West Midlands WV10 6TD

• Email us at Precise.Servicing@PreciseMortgages.co.uk
  Please only use email for general enquiries or to request a call back. As email isn't a secure channel, please don't include any sensitive or financial information in any messages you send.

The details you provide to us will be used sensitively to help us support you with managing your account and in line with our Privacy Notice. We’ll be happy to answer any questions you have about how we process your personal information when you contact us.

Using our website

Improving our website accessibility is an ongoing priority for us, to ensure we keep up to date with website standards and enhancements in technology. Please tell us if you’re experiencing any difficulties through your preferred communication method with us.

Accessible documents

We can produce large print, audio and Braille versions of our documents if required. Using the contact details above, just let us know which version is best for you.