Contact us

General account enquiries

For mortgages submitted before 28 September 2026: 0800 298 5714

For mortgages submitted on or after 28 September 2026: 0345 601 3112

Change personal details

Email us on:

For mortgages submitted before 28 September 2026: precise.servicing@precisemortgages.co.uk

For mortgages submitted on or after 28 September 2026: mortgagesupport@precisemortgages.co.uk

With the following details:

• Mortgage account number

• Property address

• Effective date of change

• Former name including title

• New name including title

• Date of birth

• Reason for change and copy of supporting documentation

• New and former signature

To update your address, amend Direct Debit details or make any other changes

For mortgages submitted before 28 September 2026: 0800 298 5714

For mortgages submitted on or after 28 September 2026: 0345 601 3112

Make changes to your mortgage

Call us to make any of the following changes:

• Adding or removing someone from your mortgage

• Changing your term or repayment type

For mortgages submitted before 28 September 2026: 0800 298 5714

For mortgages submitted on or after 28 September 2026: 0345 601 3112

Switching your mortgage product

Contact your adviser who can organise this for you. If you don’t have an adviser visit unbiased to find one.

Financial difficulties

Call us on: 0800 781 8558

Email us on: FSTEnquiries@precisemortgages.co.uk

Redemption statements

For mortgages submitted before 28 September 2026: 0800 298 5714

For mortgages submitted on or after 28 September 2026: 0345 601 3112

Bereavement

For mortgages submitted before 28 September 2026: 0800 298 5714

For mortgages submitted on or after 28 September 2026: 0345 601 3112

Complaints

Call us on: 0800 298 5714

Write to us at:
Precise Mortgages
PO Box 6037
Wolverhampton
WV1 9QW