Consumer Literature
Click to download the documentation.
At the time of Mortgage Offer the documentation below will be issued to your client with the exception of “Handling Your Complaints Effectively”. A summary of our complaint handling arrangements is provided in “Customer information about your mortgage”. You may wish to provide your client with a copy of the complaint leaflet for reference.
Name |
Download |
Customer Information |
 |
General Mortgage Conditions (England & Wales) |
|
General Mortgage Conditions (Scotland) |
|
Guide to the use of personal & business data & Credit Reference Agencies |
|
Handling Your Complaints Effectively |
|
Legal Requirements (England and Wales) |
|
Legal Requirements (Scotland) |
|
Tariff of Charges |
|
